1. About Us

HappyHome is the Largest E-commerce Platform for Sweets and Chocolates in Saudi Arabia. The company Started in 2019 from the Capital Riyadh During the COVID-19 Situation and tried to Expand its Coverage to the Entire Kingdom of Saudi Arabia. We Provide International Sweets and Chocolates at Affordable Prices. Our goal is to Provide Affordable Food to those who Think of Making a Difference. Our main Focus is on Offers and Discounts. We try to give the customer Offers Ranging from 70% to 90% And also Try to Get Product Delivered to your Door.

Hello Dear Customers
We Are Values Your Privacy And is Committed to Protecting Your Personal Information. This Privacy Policy Explains How We Collect, Use, Disclose, And Safeguard Your Data When You Use Our E-commerce App Happyhome. Our Company Collect Your Personal information to Process Orders Deliver Requested Products Inform You About Products And Services That May Be Available to You. Our Company Does Not Share Your Personal Information to Sell, Rent, or Lease Lists With Third Parties. Our Company will not Share Your Information With Third Parties Who are Obliged to Disclose Personal Information By Law. Or the Necessary For Purposes of Payments With Regards to Corresponding Banks Regarding National Security Crime Investigation So we Also need your consent. Our Company is Committed For policy Aimed at Respecting and Maintaining High Standards in Terms of Ethics And in the Protection of Personal data. Please Read this Policy carefully. If you do Not Agree with the terms of this Policy, Please do not use the App.

1. Information We Collect

We May Collect The Following Types Of Information :

• 0.1 Personal Information
  • Your Name, Surname or User Name
  • Phone Number
  • Location Or Shipping Address
  Payment Information ( Credit Card Details )
• 0.2 Non-Personal Information
  • Device Information ( IP Address, Browser Type, Operation System )
  • App Usage Details ( Pages, Visited, time Spent )
  • Location Data ( If Enabled )
• 0.3 Information From Third Parties
  • We May Collect Information About From Third Parties, Such As Payment Gateways or Social Media Platforms, If you Choose to Link Them To Your Account.

2. How We Use Your Information

We Use The Collected Information to:

• Process and Fulfill your Orders.
• Provide Customer Support.
• Send Updates, Promotions, and Notifications.
• Improve our App’s functionality and user experience.
• Detect and Prevent Fraudulent Transactions and Security Breaches.

3. How We Share Your Information

We Retain your Information Only as Long as Necessary to Fulfill the Purposes Utlined in this Policy or as Required y Law.

• Service Providers: With third-party Vendors who Assist in Payment Processing, Shipping, or Analytics.
• Legal Obligations: If Required by Law or to Protect the Rights, Property, or Safety of Our Users or Others.
• Business Transfers: In the Event of a Merger, Acquisition, or Sale of Assets.

4. Data Retention

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date.

5. Cookies and Tracking Technologies

We use Cookies and Similar Technologies to Enhance Your User Experience and Analyze App Performance. You can Manage Cookie Preferences Through Your Device Settings.

6. Your Rights

Depending on Your Location, You May Have the Following Rights:

• Access, Correct, or Delete Your Personal Data.
• Object to or Restrict Certain Data Processing.
• Withdraw Consent for Data Collection and Usage.

To Exercise These Rights, Contact us at [happyhomeapplication@gmail.com].

7. Security of Your Information

We use industry-standard measures to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Third-Party Links

Our app may contain links to third-party websites. We are not responsible for the privacy practices of these websites.

9. Children’s Privacy

Our app is not intended for users under the age of 12. We do not knowingly collect data from children.

10. Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of significant changes by posting a notice on the app or sending an email.

11. Contact Us

If you have any questions about this privacy policy, please contact us at:

Email: support@happyhomesweet.com
Phone: +966500989088

Welcome to Happyhome By accessing or Using our Mobile Application Happyhome you Agree to be Bound by the Following Terms and Conditions. If you do not Agree to any Part of these Terms, Please do not use our Services.

1. Acceptance of Terms

By using our application Happyhome, you acknowledge that you have read, understood, and agreed to these Terms and Conditions, along with our Privacy Policy.

2. Account Registration

• You may be required to register an account to use certain features.
• You must provide accurate and complete information.
• You are responsible for maintaining the confidentiality of your login details.
• We reserve the right to suspend or delete your account if we suspect fraudulent or unauthorized use.

3. Products & Services

• All product descriptions, pricing, and availability are subject to change without notice.
• Product images may differ slightly from the actual item due to screen display or packaging updates.
• All product details, price, weight, expiry date are available on the front page and product details page. Please read the product details carefully before ordering. Otherwise, the company will not be responsible for product-related issues.
• If the product is not in good condition or if there is any damage, please contact the company within 24 to 48 hours. After that, the company will not be responsible.
• If the product and packaging are in good condition but there is an internal issue (e.g., color, smell, or taste), contact the company within 24 hours. After 24 hours, the company is not responsible. These are food products packed by the factory and cannot be opened in advance.
• All product prices include VAT (15%).

4. Order & Payment

• Payment must be made through the provided secure methods.
• We accept cash on delivery, machine payment, and wallet points. Credit/Debit cards and Apple Pay may be added soon.
• Each point in the user’s wallet is equal to one Riyal. Points can only be used by the user and cannot be withdrawn as cash or transferred to a bank account.
• The company cannot change a customer’s order without consent.
• Once an order is placed, the customer cannot change it. To modify the order, they must cancel and place a new one.

5. Shipping & Delivery

• Shipping fees, if applicable, will be shown at checkout.
• We offer free delivery for orders above 299. This is subject to change and may vary with promotions.
• Delivery day and time will be shown at checkout and may vary due to external conditions like weather, traffic, or accidents.
• If delivery is delayed by 24 hours, we will compensate the customer with points for future use.
• If an order is not received within 2 days, the company reserves the right to cancel the order due to food spoilage risk.
• If you want to keep only part of your order, partial returns are not supported. You must cancel the entire order.
• For customers placing more than 2 orders in a single day, only the first order qualifies for free delivery. A 50% delivery fee will apply to additional orders.

6. Return & Refund Policy

• You may return the product within 24 hours of receipt. After that, the company will not accept returns due to the perishable nature of the product.
• Products must be unused, in original packaging, and with all tags intact. Damaged products will not be accepted for return.
• If the product was delivered in good condition but the customer wants to return it, delivery charges will apply. If the product is defective, return is free.
• Refunds will be issued in the form of wallet points after product inspection and approval.

7. Intellectual Property

• All content on the platform including logos, images, product descriptions, and software is owned or licensed by Happyhome.
• You may not reproduce, copy, or redistribute any content without permission.

8. Changes to Terms

We may revise these Terms and Conditions at any time. Continued use of our services after changes means you accept the updated terms.

9. Contact Us

For questions or concerns regarding these terms, please contact us at:

Email: support@happyhomesweet.com
Phone: +9660500989088